Delivery Information


Terms & Conditions

We always make sure that your parcel is well packed.

The goods you order will be delivered to the address you give when you place your order.

We provide three working days delivery service of goods within the United Kingdom Mainland and five working days within the Highlands.

Our carriers consider "working days” to be Monday to Friday only. We do not deliver on Saturdays.

All UK mainland orders collected on the day before a bank holiday, will be delivered on the second working day after the holiday.

We use FedEx courier company and deliver all orders to residential addresses between 8:00 am and 6:00 pm on second working day. Please note that we are not able to guarantee any timed deliveries.

We offer two additional redelivery attempts with redelivery arranged by receiver directly with courier at convenient time.We are able to book another service if required, just let us know before placing an order.

We shall provide a consignment number which will allow the customer to track the shipment with FedEx courier company.

If delivery cannot be made to your address for reasons under the Alter Drinks control the Alter Drinks will inform you as soon as possible.



Signature Required

Somebody will need to sign for your delivery unless you specify special delivery instructions in advance.

If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Alter Drinks) then without prejudice to any other right or remedy available to the Alter Drinks, the Alter Drinks may:

store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or

sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.


Failure To Take Delivery

If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Alter Drinks shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.


We Deliver Orders As Soon As Possible

Every effort will be made to deliver the goods as soon as possible after your order has been accepted.

However, the Alter Drinks will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Alter Drinks will inform you as soon as possible.

Time for delivery shall not be of the essence. The goods may be delivered by the Alter Drinks in advance of the quoted delivery date.